razer cortex loading non stop

Hey there!

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical wupport team. I am delighted to be of your assistance.

Before we start could you provide us with your Razer Cortex logs via pm? Our engineering team will figure out the cause by investigating your logs.

We look forward to your reply soon. Thank you for being patient. 

Michelle

I’m having the same issue too. Synapse and Axon opens just fine but Cortex is stuck on the loading. I’ve tried uninstalling and reinstalling and it’s still the same.

Hey there,

We sincerely apologize for the inconvenience this issue has caused you. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out.

Our engineering team will resolve this issue in the next version. Before we fix this, please install Microsoft Visual C++ by downloading it here: https://aka.ms/vs/17/release/vc_redist.x86.exe. Then, install it and relaunch Razer Cortex to see whether this issue persists. 

This download link is from the official Microsoft page:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

If this issue persists, please provide us with your Razer Cortex logs. 

We look forward to your reply. Thank you for being patient. 

Michelle

Hi, I have the same issue as well, started today.

Hey there!

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

Our engineering team will resolve this issue in the next version. Before we fix this, please install Microsoft Visual C++ by downloading it here: https://aka.ms/vs/17/release/vc_redist.x86.exe. Then, install it and relaunch Razer Cortex to see whether this issue persists. 

This download link is from the official Microsoft page:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

We’ll be looking forward to your reply soon. Thank you for being patient. 

Michelle

Thanks Michelle,

However, the Microsoft Visual C++ was already installed before I download, I clicked repair.

And the problem still exist after computer restart. Still stuck in loading for Cortex.

Hey there!

Could you provide us with your Cortex logs for us to figure out the cause via pm? If this does not work, it may be another problem.  

We sincerely apologize for the inconvenience this issue has caused you. Thank you for being patient.

Michelle

I have the same issue. Reinstalling/repairing did not fix it, no online tutorial helped,  my drivers are up to date, Microsoft Visual C++ installed. Razer Central works just fine. Please try to fix it in the next update or tell me how to fix it!

We aplologize for the inconvenience this issue has caused you. We will resolve this in our next version. You also can try the method in this post to resolve this issue on your side: 

• Razer Cortex Broken After Today's Update

Thank you!

Michelle

I found the solution..
Razor Cortex was uninstalled - issues stopped.