My Razer Cortex boost prime and auto boost are not working. The buttons to optimize the games with boost prime are unclickable.
A couple months ago when I used cortex it worked perfectly, and in the same windows version as I am now. Besides, unchecked all game user settings "read-only" options, still not working.
Have uninstalled it twice and restarted the PC a few times, really don't know what else to do.
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Hey there!
Thank you very much for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I will be happy to be of your assistance.
We apologize for the inconvenience that this issue has caused on your end. I understand that experiencing this issue must be difficult for you. Rest assured that we will do our best to get this sorted.
For us to proceed, could you please provide us with your Razer Cortex logs for us to isolate this concern?
Here is a guide: https://mysupport.razer.com/app/answers/detail/a_id/1685
To protect your privacy, could you please send us your Cortex logs via PM?
We appreciate your patience and look forward to your reply soon.
Best regards,
Michelle
Thank you very much for bringing this issue to us. My name is Michelle from the Razer Cortex technical support team. I will be happy to be of your assistance.
We apologize for the inconvenience that this issue has caused on your end. I understand that experiencing this issue must be difficult for you. Rest assured that we will do our best to get this sorted.
For us to proceed, could you please provide us with your Razer Cortex logs for us to isolate this concern?
Here is a guide: https://mysupport.razer.com/app/answers/detail/a_id/1685
To protect your privacy, could you please send us your Cortex logs via PM?
We appreciate your patience and look forward to your reply soon.
Best regards,
Michelle
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