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my team and I especially 2 of us play all day at Apex on steam which is supported by razer Squad rewards starting it from razer cortex and I don't understand why but it doesn't even count 1 min as if we didn't play while the other teams count it even 1 minute why this thing?

thank you and goodbye AracnoZS23
Hi AracnoZS23,



Thanks for posting your concern on our support board. My name is Michelle from Razer Cortex technical support team. I will be your technical companion for today.



As a gamer myself, I understand how frustrating for you to face this kind of issue. I will try my best to help you out with this issue.



To quickly solve this problem on your part and to save your time, we suggest a simple way below.



Could you please log out of Cortex, close it, then restart it, and log in again before we resolve this issue? After you log in, please try to open Apex Legends in Cortex.



If this issue persists, could you send us the Cortex logs in your PM for us to provide you with the correct and relevant assistance on this issue?



I will PM you a guide to collect and upload Cortex logs if you need my help.



We are sorry for the issue you encountered. I will be looking forward to your reply soon and have a nice day!



Best regards,

Michelle Chang

Razer Cortex PC Team
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