Of course, there is a plethora of BS to go through before reaching anything resembling assistance.
Bottom line: ALL Razer devices (Tartarus v2, Naga Trinity, Firefly v2, ManO'War) consistently crash — most frequently during competitive gaming. This occurs during intense gameplay, as well as idle and randomly. Of course, there are no support documents that provide any real assistance. I am playing Fortnite and several other games. Crashes occur regardless of media, however, it tends to be more frequent (and vital) when playing Fortnite. All educated forms of assistance are welcome and greatly appreciated.
All devices flash off, some reboot immediately, others take their time. All signs point to Synapse crashing. Why? After recovering from the crash, Synapse and Cortex have closed with no errors reported.
- Yes, I have done multiple DNRs.
- Yes, I am running the latest updates of games, devices, software, OS (see below).
- No, nothing has changed on my system.
- No, there are no other problems I am experiencing.
- All devices are directly connected to the computer (no hub).
- Occurs with 'app connect' enabled and disabled.
NEXT STEPS: If unresolved, I will return all Razer products.
Razer Synapse v3.6.331.31613
Device name Omen
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM 32.0 GB (31.9 GB usable)
Device ID C6D970C0-8561-49FB-95ED-6E9CF15B260C
Product ID 00326-10000-00000-AA699
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Home
Version 20H2
Installed on 6/23/2020
OS build 19042.870
Experience Windows Feature Experience Pack 120.2212.551.0
