Karimah10
I am the only person in the Squad time is not counting. I have tried everything. Restarted my PC, restarted cortex, restarted the game as well

Hi @Michelle-RazerCortex. Please help us assist the user's concert on this thread. Thanks!

---

Karimah10
I am the only person in the Squad time is not counting. I have tried everything. Restarted my PC, restarted cortex, restarted the game as well

Hey there!



Thank you for sharing your Cortex's concern here. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.



To help you quickly out, could you please try the below method?

• Please exit Razer Cortex.
  
  
• Restart 'Razer Game Manager Service' in 'Task Manager'-'Services'.
  
  
• Launch Razer Cortex again.
  
  

Then, play the game for at least 5 minutes, and check on the leaderboard to see whether the gameplay time is tracked.



If this issue persists, please feel free to provide us with your Cortex logs for further investigation. I have PMed you a guide to help you collect and upload your Cortex logs.



You also can visit our Gameplay Time Troubleshooting page to do quick self-support.



We apologize for any inconvenience this issue has caused you. Thank you for your patience.



Michelle

---

Razer.Speedcr0ss
Hi @Michelle-RazerCortex. Please help us assist the user's concert on this thread. Thanks!

Thank you very much for tagging me. Have a wonderful day!

---