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Razer Customer Service Unresponsive

  • 11 September 2020
  • 1 reply
  • 2 views
Hi



I've bought a product which isn't working properly. I reported it to Razer via their website on 30th August, received a request for more information (even though all the specifics were already included in the initial report, but anyway...) which I replied to on 2nd September, and then I received a "How did we do?" type email a few days later, suggesting that the case was closed.



I've emailed asking for an update, but no reply. I've tried using the online Chat , but it says it can't connect me and to try back during opening hours (which it currently is).



Does anybody know how to get a response out of Razer? Or know what might be going on?



Thanks
PwdrOtdr
Hi



I've bought a product which isn't working properly. I reported it to Razer via their website on 30th August, received a request for more information (even though all the specifics were already included in the initial report, but anyway...) which I replied to on 2nd September, and then I received a "How did we do?" type email a few days later, suggesting that the case was closed.



I've emailed asking for an update, but no reply. I've tried using the online Chat , but it says it can't connect me and to try back during opening hours (which it currently is).



Does anybody know how to get a response out of Razer? Or know what might be going on?



Thanks




Hey there! Thanks for posting your concern here. Please send me a PM together with your case number or email address so I can review your case.
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