Razer Death Adder Elite Mouse lights on but not working | Razer Insider

Razer Death Adder Elite Mouse lights on but not working

  • 7 March 2019
  • 3 replies
  • 66 views

Just got myself a DA Elite mouse and it connects, works fine for about 15 minutes, and then stops moving on the screen. The lights are still on and cycling so it has power. I don't know what to do to fix this. I just installed the Synapse program and can uninstall and reinstall, so I will do that shortly. Any other advice? I hope this thing doesn't have hardware failure out the box.

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3 Replies

Can you send me the serial number of your Razer DeathAdder Elite through PM? Kindly include the link of this thread on your message. Let's continue from there.
My serial number is **************. I called Razor and got a case started. I literally just got this in the mail today so I am working through software, cleaning, and other technical issues. 🙂 I also have switched with USB port it is plugged into to see if that helps.
I removed the serial number from your post for security purposes. I sent you a PM instead so we can continue from there. Please check your Inbox.