Razer Deathadder Chroma Overwatch refuses to show up on Synapse | Razer Insider
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Razer Deathadder Chroma Overwatch refuses to show up on Synapse

  • 1 August 2019
  • 4 replies
  • 10 views
Hi everyone. Before I start, I've done all the basic troubleshooting solutions (trying different USB ports, reinstalling the drivers in device manager, reinstalling Razer Synapse, etc.)



My products: https://i.imgur.com/fqUtAlN.png



I have an old Arctosa and BWU 2013. It always ends up like this https://i.imgur.com/fIIRA4W.png and https://i.imgur.com/F6o6JwM.png



The keyboard does display properly https://i.imgur.com/gTSPJTM.png but for some reason, the keyboard's driver gets assigned to my deathadder as well.



Any solutions? Perhaps there's a standalone driver for my mouse?
This topic has been closed for comments

4 Replies

C
I do not know whether you are using Razer Synapse 2 or 3, but I used to have a similar problem with my keyboard because i needed razer synapse 3. If you are using razer synapse 2 you might wanna try razer synapse 3 and the other way around
H
I tried Synapse 3 and my devices aren't supported by it.
H
I've also updated my Windows 10, installed the latest .NET libraries, tried different usb ports, reinstalled the drivers in different orders and still - Synapse sees only my keyboard. If the mouse was a fake, I wouldn't be able to register it on the site, so I am clueless.
R
Userlevel 6
headCyanGARNET449
Hi everyone. Before I start, I've done all the basic troubleshooting solutions (trying different USB ports, reinstalling the drivers in device manager, reinstalling Razer Synapse, etc.)

My products: https://i.imgur.com/fqUtAlN.png

I have an old Arctosa and BWU 2013. It always ends up like this https://i.imgur.com/fIIRA4W.png and https://i.imgur.com/F6o6JwM.png

The keyboard does display properly https://i.imgur.com/gTSPJTM.png but for some reason, the keyboard's driver gets assigned to my deathadder as well.

Any solutions? Perhaps there's a standalone driver for my mouse?

connordec17
I do not know whether you are using Razer Synapse 2 or 3, but I used to have a similar problem with my keyboard because i needed razer synapse 3. If you are using razer synapse 2 you might wanna try razer synapse 3 and the other way around


Hi there guys! Please send over the serial numbers of the devices that you are using as well as the build numbers of Synapse (2 or/and 3). I'll assist you from there.
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