Hello Razer Support Team,
I would like to ask for technical assistance and verification regarding my Razer mouse.
I have a Razer DeathAdder Essential mouse that was purchased from Noon and brought to me as a gift from Saudi Arabia. The mouse is not being detected when connected to a computer.
Product details:
- Product: Razer DeathAdder Essential
- Model Number: RZ01-03850
- Serial Number: IO2508H20660206
I have tried connecting the mouse to different USB ports and also tested it on another computer, but it is still not recognized.
At this stage, I am not requesting a replacement or warranty service. I would like to understand the possible cause of this issue and also kindly ask you to confirm whether this product is genuine.
I have attached a photo of the mouse showing the serial number for your reference.
Thank you for your support.
Best regards,