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Razer DeathAdder Essential

  • December 28, 2025
  • 1 reply
  • 6 views
C

Hello Razer Support Team,

 

I would like to ask for technical assistance and verification regarding my Razer mouse.

 

I have a Razer DeathAdder Essential mouse that was purchased from Noon and brought to me as a gift from Saudi Arabia. The mouse is not being detected when connected to a computer.

 

Product details:

 

- Product: Razer DeathAdder Essential

- Model Number: RZ01-03850

- Serial Number: IO2508H20660206

 

I have tried connecting the mouse to different USB ports and also tested it on another computer, but it is still not recognized.

 

At this stage, I am not requesting a replacement or warranty service. I would like to understand the possible cause of this issue and also kindly ask you to confirm whether this product is genuine.

 

I have attached a photo of the mouse showing the serial number for your reference.

 

Thank you for your support.

 

Best regards,

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • December 30, 2025

Hi Candymeow0,
 

Please be informed that the Razer DeathAdder Essential is already a part of our legacy mouse and its serial number is not found in our database. It's possible that the device you purchased is not genuine. To ensure the authenticity of your purchase, please buy Razer products from authorized Razer resellers. This guarantees that you receive a genuine device. Please be aware that products purchased from non-authorized dealers may be used, counterfeit, re-boxed, defective, or gray market goods. All the best!

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