Just bought from oficial Mercado Libre store and it doesnt work with Razer Synape?
I bought a white one a few days ago but it tought it was fake so i returned it since it didnt connect with synapse now i got one from an original site and it still doesn’t work
Also tried to register Serial Number but it didnt recognize it.
Hi Tioo1212,
I checked your device's serial number, and unfortunately, it doesn't appear in our database, which suggests it might not be an authentic Razer product. To avoid issues like this in the future, we recommend purchasing from authorized Razer resellers. This ensures you are getting a genuine device. Please note that products from non-authorized dealers, as they might be used, counterfeit, re-boxed, defective, or gray market items. If there's anything else I can help with, feel free to reach out via PM. Take care!
*Thread locked to curb the conversation to PMs.
+1Post a photo of the bottom of the mouse. It may be fake.
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