I recently just bought the mouse mentioned in the title. After a few days of use, the mouse light stopped being on and was suddenly turned off, I have tried to investigate the root of the problem, but I can't find it, this happened to me exactly after updating the app using Razer Synapse 3.

Only the RGB light I can configure it in the two modes available for this type of mouse, but when I close all the Razer applications completely, since they consume resources in the background, the light turns off, and there is no way for it to stay on, even reinstalling everything, drivers, applications, device manager, disconnecting and connecting to USB connections, restarting the PC, entering the bios. The light never turns on and stays off, it only turns on when I open the app and turns off again if I close the Razer Synapse 3 app.

The Razer Synapse 3 application recognizes it exactly as the same name as the brand indicates. Is there a possibility that it is due to a Firmware problem and is there a way to reset the Firmware or reinstall it?