razer deathadder isnt appaering on synaps 4 and it SN isnt working | Razer Insider
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Question

razer deathadder isnt appaering on synaps 4 and it SN isnt working

  • July 10, 2026
  • 2 replies
  • 3 views

snowyxplayer

my razzerdeathadder isnt appaering on synaps 4 and it SN isnt working i brought it of ebay so it could be fake but i hope not 

 

2 Replies

Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • July 10, 2026

Hi snowyxplayer,

When and where did you purchase your mouse? If the serial number doesn’t work when you try to register it to your account, it’s possible the mouse is counterfeit. In that case, please contact the seller and request a refund. For future purchases, we recommend buying only from our authorized resellers here: https://www.razer.com/store-finder. Take care for now!


*Thread locked to curb the conversation to PM.


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • July 10, 2026

@snowyxplayer  - post a photo of the bottom of the mouse (connected to pc / working)