Hi Razer Support,
So I am using a wireless Razer DeathAdder V2 X Hyperspeed since 2023 and it was working fine until yesterday , since the mouse started failing and had connect and immediate disconnect sounds on my Asus laptop with either using 2.4GHz or the bluetooth mode. What I ‘ve tried so far and according to the internet arethe following:
- Restart my laptop
- Remove the tongle, changing usb ports
- Uninstall in the Task Manager (Windows lapotp) the USB ROOT HUB and restart
- Check in other PCs/laptops whether it works and it does not
- Downloaded the drivers again (Synapse 4)
- Even old school by blowing the dust inside the tongle
I suspect and random drivers update but since it does not work in other PC/laptop., but I am thinking that it’s a dongle failure. The SN is 632221H22504836. Please tell me what do you thin and if there are more things to try.
Kind regards