RAZER Deathadder v2 pro disconnecting using 2.4 ghz dongle | Razer Insider
Question

RAZER Deathadder v2 pro disconnecting using 2.4 ghz dongle

  • 11 February 2024
  • 1 reply
  • 257 views
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I have a problem with my RAZER Deathadder v2 pro mouse. It keeps disconnecting when I use the 2.4ghz dongle, but it works fine with Bluetooth or wired connection.

I followed all the steps in the support page, but nothing works. I updated the firmware, reset the mouse, changed the USB port, and even tried it on another computer. The dongle just loses connection randomly and reconnects after a few seconds.

This is very frustrating and I don't know what to do. Is there a way to fix this issue or get a replacement dongle?

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1 Reply

Razer.Zionzedd
Userlevel 7

I have a problem with my RAZER Deathadder v2 pro mouse. It keeps disconnecting when I use the 2.4ghz dongle, but it works fine with Bluetooth or wired connection.

I followed all the steps in the support page, but nothing works. I updated the firmware, reset the mouse, changed the USB port, and even tried it on another computer. The dongle just loses connection randomly and reconnects after a few seconds.

This is very frustrating and I don't know what to do. Is there a way to fix this issue or get a replacement dongle?

Hi @TealBluesourcefresh504,

 

Based on the isolation steps that you tried, it’s highly likely that the wireless dongle is the one causing the issue. Please PM me the serial number so I can verify its model and check my resources for options to help you further. Thank you!

 

*Thread locked to curb conversation to PM.

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