Hello everyone,
I’m posting here to seek advice and visibility regarding an issue with my Razer DeathAdder V2 Pro that has unfortunately reached a dead end through standard support.
📌 Video Demonstration (Proof)
Here is a video showing the issue clearly:
👉 https://www.youtube.com/watch?v=fa_rT_PtMZE
In the video, you can see that:
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The mouse does not charge when connected via cable
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The wired connection is not detected
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The wireless receiver continues to function normally
This helps demonstrate that the cable, USB port, and dongle are working, and the failure is in the mouse’s wired charging/data circuit.
🧾 Issue Summary
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Model: Razer DeathAdder V2 Pro
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Problem: Wired charging and wired data connection no longer work
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Wireless mode operates properly
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No drops, liquid spills, or misuse
🔧 Troubleshooting Performed
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Tested on multiple PCs and USB ports
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Windows fully updated
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Razer Synapse clean reinstalled
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Firmware checked
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Confirmed by Razer Support as defective hardware
🛠 Support Outcome
After Razer Support confirmed the defect, my request for a replacement was declined because:
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The device is out of warranty
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My shipping location (Turkey) is not a serviceable region
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Razer does not offer repair services
❓Why I’m Concerned
This failure affects a core function and happened soon after the warranty expired. From a user standpoint, this raises concerns about premature or planned component degradation for a widely used product. I’m not accusing — just seeking clarity and a fair solution.
🤝 What I’m Asking
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Has anyone else experienced similar wired charging/data failures?
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Is there any known internal hardware issue affecting this model?
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Has someone successfully escalated a similar case or worked with a regional distributor for resolution?
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Any advice on next steps or community support?
I’ve been a long-time Razer user and would appreciate your insights and help. Thanks in advance!