RAZER DEATHADDER V2 X HYPERSPEED does not respond | Razer Insider
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My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have tried the following: I have bought the mouse 1 year ago.

 

Cleaning my surface (Issue persists)

Trying a different surface (Issue persists)

plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)

Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.

Cleaned the sensor (Issue persists)

Used a different mouse (Which is the one I’m using now and it’s working fine.)

Tried using the mouse with Razer Synapse closed (Issue persists)

Tried restarting my PC (Issue persists)

 

I couldn’t, however, find any firmware updates for my mouse, only the Standard Deathadder V2 (Non-hyperspeed) so I’m betting that’s the issue.

Hello everGreenMunsellsite372,

I'm sorry to hear that you're having trouble with your Razer DeathAdder V2 X HyperSpeed. It sounds like you've tried a lot of troubleshooting steps already. Please PM me your device serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. I hope to hear from you soon.

*Thread locked to curb the conversation to PMs.

 

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