RAZER DEATHADDER V2 X HYPERSPEED NOT RESPONDING | Razer Insider
Skip to main content

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have tried the following: I have bought the mouse 5 or 6 month ago.

 

Cleaning my surface (Issue persists)

Trying a different surface (Issue persists)

plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)

Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.

Cleaned the sensor (Issue persists)

Used a different mouse (Which is the one I’m using now and it’s working fine.)

Tried using the mouse with Razer Synapse closed (Issue persists)

Tried restarting my PC (Issue persists)

 

I couldn’t, however, find any firmware updates for my mouse, only the Standard Deathadder V2 (Non-hyperspeed) so I’m betting that’s the issue.

Hello smartDeepMauvebase975,
 

I’m sorry to hear about the issues you’re experiencing with your Razer mouse. I can create a case and forward this to our Razer Support Team for a replacement request. Please PM me with the following information below:

  • Full name:
  • Email:
  • Mobile/Phone Number:
  • Mouse Serial Number: 
     
  • Street Address:
  • City:
  • State/Provinces:
  • Postal/ZIP Code:
  • Country:
     
  • Date of purchase: 
  • Place of purchase: 
CookiesCookie settings