Hello, So I guess this issue is famous by now? . my “second” mouse been workin fine for 4-5 months now . untill today the dongler decided to die “again” . I had this issue before and i contacted the place where i bought the mouse from and i think they sent it to you guys to fix it , and then they sent me a new one . 

I’m just confused on why does this issue not fixed yet? why do i have to pay more money “shipping taxes” to send the mouse to get a new one again . I tried to update the firmware but nothing fixed it , i tried doing the “clean re-installation of synapse” and still not working . and i tried many others things but it’s not working . the issue is the dongle sometimes work if i let it rest for a bit , it works for a very short time and then dies again . 
I remember i read somewhere that someguy did some magic of charging the dongle with silicon by wrapping it with silicon or whatever , I don’t know how to do that! . 

Can it possibly be fixed via software updates or whatever please? “ even tho i doubt it.. because the dongler just looks dead to me “ . 

I would appreciate a help and an explaination on why is this issue been goin for a while now.. and why did i get the same issue after getting the second mouse . 

Thanks in advance.