Razer Deathadder V3 Pro Wireless mouse wont turn on | Razer Insider
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Razer Deathadder V3 Pro Wireless mouse wont turn on

donaldintheflesh

This is the name of the mouse RAZER DEATHADDER V3 PRO - ERGONOMIC WIRELESS GAMING MOUSE - AP PACKAGING, it’s plugged into my MacBook Pro Apple M2 Pro Chip, Sonoma 14.0. It won’t turn on (i use wired) and when its plugged into my mac it wont turn on and doesn’t move my mouse. ive tried charging and that does nothing it doesn’t respond when it charging so i cant tell if its charging.

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3 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • 7369 replies
  • October 5, 2023

Do you have another USB-C cable to check if it’s working (via wire) or charging?

If it’ll be still the same - then RMA the mouse.

donaldintheflesh
1 person likes this
  • donaldintheflesh
    donaldintheflesh
donaldintheflesh
FiszPL wrote:

Do you have another USB-C cable to check if it’s working (via wire) or charging?

If it’ll be still the same - then RMA the mouse.

I have a usb-c cord that came with headphones i got from razer and tried using them but that also failed, is there a link to do a RMA on the mouse?

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • 7369 replies
  • October 5, 2023

Here you can create a new support case: https://mysupport.razer.com/app/warranty-support then they'll provide RMA after verification.

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