Very peculiar issue with the deathadder v3 wired. The mouse works fine most of the time but periodically disconnections and needs to be moved around to reconnect. These issues spike when the PC is first booted, and are SIGNIFICANTLY worse after longer periods of inactivity (after 1 week of not using it the mouse was completely unresponsive). A temporary fix seems to be changing which USB port the mouse is plugged into (I’m on a timer, as my PC only has so many USB ports). The nature of the disconnection is:
- Completely unresponsive mouse
- Light at the bottom is still on
- When moved around, if the mouse reconnects a windows connection sound plays
- When disconnecting a windows “device not detected” (or something similar) notification appears
- Is absent from synapse
The fixes I have tried:
- Most basic fixes (updating software, deleting/updating synapse, windows, rebooting, updating drivers)
- Completely changed motherboard on my PC (for unrelated reasons). This also means completely fresh USB ports.
- Contacted RAZER support to get a replacement model (which I’ve received but the issue persists)
I’m curious as to what may be causing this issue? Clearly its not the RAZER hardware (unless RAZER somehow sent me two faulty mice), and likely not to do with my connection ports either (since both the mouse and motherboard/USB ports were replaced), I’m leaning towards a software bug. Is it possible it’s Windows or RAZER firmware that’s causing this? Or is it more likely to be some conflicting software I’ve got installed on my computer?
I could contact RAZER support the regular way but would likely just be directed towards the steps to obtain a replacement. Thanks for reading and if you have any ideas let me know!
