Dear Razer Support,
I hope you are doing well.
I own a Razer DeathAdder V3 Wired with the following serial number:
S/N: (*Removed by moderator)
Recently, I started experiencing an issue with the original cable. During normal use, the mouse randomly disconnects and reconnects without any warning, making it unreliable.
To solve the issue, I purchased another genuine Razer replacement cable, expecting it to be compatible. However, after opening the mouse, I discovered that the internal 5-pin connector on the replacement cable is physically larger than the connector used in my DeathAdder V3 Wired, even though both cables are genuine Razer products.
As a result, I am unable to install the replacement cable.
Could you please advise me on the following?
• Is there a specific replacement cable designed for the Razer DeathAdder V3 Wired?
• Is it possible to purchase the correct replacement cable or internal connector directly from Razer?
• If available, could you please provide the correct replacement cable or the corresponding part number for my DeathAdder V3 Wired?
I can also provide photos of both the original cable and the genuine replacement cable, clearly showing the difference in the connector size, if that would be helpful.
I would appreciate your assistance, as I would like to repair my mouse using official Razer parts instead of using third-party modifications.
I can provide photos of both the original cable and the genuine replacement cable, showing the difference in the connector size, if that would be helpful
Thank you for your time and support. I look forward to your response.
Kind regards,
Mohammed Jouah