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Razer deathstalker v2 pro tkl not work properly


I just bought a new deathstalker v2 pro tkl. The keyboard arrived yesterday and unfortunately due to work problems and other things I practically had no time to try it other than a couple of hours divided between yesterday and today. the ESC key and the f1 to f12 keys do not work. Does anyone know if it could be a configuration problem?

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5 Replies

Razer.Zionzedd

Hi @Foreman91,

 

Try updating the Synapse 3 app and using a different USB port for further isolation. PM me the serial number so I can verify its model and check my resources for other steps to help you further. Thanks!

 

 


  • Author
  • Insider Mini
  • 2 replies
  • December 6, 2023

Synapse 3 is for sure updated at the latest version, i already double checked to be sure. The keyboard too is updated with the latest firmware and i tried already different usb port , i tried with cable and wireless but nothing changed. I even tried without synapse app ( unistalled completely ) and same result. Fun fact is that on the very first try of the keyboars was that FN keys + F11 worked for low bright and FN + F12 worked for high bright . Now even those 2 does not work anynore. I also noticed that sometimes i have some aggressive spam of some keys ( mostly F7 and some other similar ) on browser page


Airyloss
  • Insider Mini
  • 2 replies
  • December 18, 2023

Hey, did you find out? I’m pissed since I  found this out in my dota match, that no matter what but F1 button doesn’t respont at all, even when I'’m out of the game


  • Author
  • Insider Mini
  • 2 replies
  • December 18, 2023

Hey, so im sure that was a defective keyboar. I wont explaine in details because its a long story , but surely was a defective keyboard. Ordered a new one while waiting for refund of the “old” , already arrived and everything works perfectly now..no software issue, no trouble since the first start etc


Airyloss
  • Insider Mini
  • 2 replies
  • December 18, 2023

Thanks, I’ll try to go back to the palce where I p[urches that


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