This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
The fact this keeps happening after so many years is unbelivable. I’ve been having the exact same issue for a month now, done all the troubleshooting I could find… Wasting hundreds of $ on products that refuse to work because of some software bs you refuse to solve is laughing on the face of your consumers. Im NEVER buying any of your products again.
I will never buy Razer products again, it's incredible that they make mistakes like that without being able to solve them in so much time.
I have used Razer Viper 8KHz then Razer Deathadder v3 and I am tired of this stupid crap, it keep disconnecting, I feel like I have wasted $150 completely useless mouse
My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.
This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
this is happening to me as well on the blackwidow
It’s horrible, I got a brand new mouse (basilisk v3) and keyboard (ornata v3) for Christmas. First day of gaming and I was already having issues. Sometimes it does it a few times every hour then over time it does it every 5 minutes. Super annoying and I’ve tried a lot of thing. It’s seems like the only way is disconnecting synapse but that only slows it down.
Had this previously with my Basilisk mice and now with a new PC only with my Huntsman keyboard, sucks
I just bought Razer mouse because Naga Left handed, as I am left handed. Is the third mouse I have, it works ok for 1 year, than the usb connector in the mouse, that is a crap, starts disconnecting and connecting randomly.. I cant play any games o even work anymore.. Will never buy hazer hardware again. Costs high and the quality sucks...
Your software is a buggy mess. More so after pushing Synapse 4 with every new device.
From mouse that stops responding as I look at it having a stroke going through every color of a rainbow.
To keyboard that skips key presses trying to invent a new language.
Hell I’m happy that your headset only made me do a clean Windows install twice from what I’ve read, because it’s completely normal pushing THXaudio even if user doesn’t even check it in install and then watch it in Event Viewer conflicting with Realtek Audio Drivers and decide to corrupt them so much the Audio Graph Isolation in Windows decides to use 50% of CPU, normal day in Razer.
I’m stunned Razer, but hey let’s copy paste answer to users about plugging and unplugging the devices and dongles, peak technical support.
I’m sad I blew so much money on your company, years of software problems you KNOW about but can’t figure.
Mouse Basilisk V3, I've been using it for about 2 years, and everything was fine. Now, suddenly, the same problem has appeared – the mouse randomly disconnects and reconnects 5-6 times in a row. It also constantly disconnects and reconnects when pressing the button to switch the scroll mode. Not only is Synapse itself incredibly inconvenient and laggy, but now this issue has also come up. I am very disappointed.
Having the same issues with my Blackwidow v4. Persists only when razer software is open (either synapse or chroma app). Gone through 3 different fresh windows installs, multiple bios updates, driver updates, two different power supplies, BIOS and CMOS clear. Basically every single troubleshooting step I can think of. Happens on any system I install synapse to with this keyboard.
I cannot believe this has not been fixed yet. super crappy software.
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