Razer Didn't Process My Order? | Razer Insider
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Razer Didn't Process My Order?

  • October 16, 2020
  • 1 reply
  • 34 views

Hai~ its my first time posting here because I haven't had any luck in finding help. I ordered a pair of Kraken Kitty Quartz headphones three days ago and the order hasn't been confirmed nor was an email sent to me. I purchased them from the Canadian website (since I'm in Canada) but I haven't heard any news from them for three days already. Was wondering if anyone has experienced an issue like this or if anyone has any tips? Thanks a lot guys :') PS: I'm not sure if the headphones might be on backorder, but if anyone has ever experienced backorder issues could you also share some insight? Thanks :>
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1 Reply

Razer.Caziel
  • I am the Lightbringer
  • October 18, 2020
Did you log in using a Razer ID when before checking out, or was the purchase through a guest account? In any case, please send me the email address you used so I can check the status of the order. *Locking the thread to curb the conversation to PMs.