Andreas_K
Hello,



I recently bought a new mouse (Razer Deathadder v2 Pro). This new mouse came with a USB dongle adapter which extends the reach of the mouse. I also got a USB charging Dock (https://www.razer.com/gaming-mice-accessories/razer-mouse-dock-chroma) which I use for charging. I noticed that the RGB mechanism of the dock is blocked when I connect the USB dongle adapter. I thought this was a bug, that's why I'm reporting it here.

Try to repair the Synapse app by following the steps here. If that didn't help, PM me the serial number so I can validate its model and check for other model-specific workarounds to help you resolve the problem. Thanks!



*Thread locked to curb conversation to PM.

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Razer.Zionzedd
Try to repair the Synapse app by following the steps here. If that didn't help, PM me the serial number so I can validate its model and check for other model-specific workarounds to help you resolve the problem. Thanks!



*Thread locked to curb conversation to PM.

First, I tried repairing the app using the repair tool from Razer Central. That did not resolve the issue. Then I uninstalled the app, and downloaded it again. It too did not resolve the issue. I think it's a general bug. I'll try and describe again the setup that replicates the problem:

* Windows 10

* Laptop with a USB Hub:

- Connect the USB hub with one of the ports

- Connect to the first port of the USB hub the Razer Mouse Dock

- Connect to the other port of the USB hub the Razer Dongle Adapter (found in a Razer Deathadder v2 Pro)

- Power up the PC

- RGB light in Razer USB docker will be off

- Pull out the Razer Dongle Adapter

- Reboot the PC

- RGB light in Razer USB docker will be on

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