My mouse was working fine till last night, but suddenly since morning the dongle keeps connecting and disconnecting every second. I can’t update the firmware because of this, the current version is 1.06.00.
The mouse works perfectly fine in wired mode. But as soon as I plug in the dongle my PC keeps making device connect/disconnect sounds every second.
Is it possible that the razer update bricked my dongle?
What is the possible fix for this?
Hi techWinterWizardSHELL661,
Please make sure the wireless dongle is connected directly to your computer and not to a USB hub. Also, try a different USB port or computer. Ensure the dongle has a direct line of sight to ensure minimal interference. If the issue remains, PM me your device serial number and proof of purchase so I can check for replacement options. Save the shareable files via any online drive account listed here. All the best!
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