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Razer Electra V2

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Hi, my headphones stopped working. Suddenly they stopped working. No sound or microphone. Once I connect them to my computer, "Razer synapse" will record them. Even windows will record the connection of the headphones. In razer synapse, I can control the headphones as much as I want but they don't work. (Razer electra v2). Ďakujem
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    7 Replies

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    • jakw0lf
    • Insider
    • 609 replies
    • January 30, 2020
    Is it the usb connection one or headphone jack one ?
    Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
    R
    • Radiskooo
    • Author
    • 3 replies
    • January 30, 2020
    USB connection
    J
    • jakw0lf
    • Insider
    • 609 replies
    • January 30, 2020
    Did you try connecting to a different machine?
    Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
    R
    • Radiskooo
    • Author
    • 3 replies
    • January 30, 2020
    I tried it on both a laptop and another computer
    J
    • jakw0lf
    • Insider
    • 609 replies
    • January 30, 2020
    Can you check if its showing the audio output device razer electra here when you click on sound icon.
    Gaming Tower specs: 9th Gen Intel Core i5 9600K | MSI Z390 Tomahawk | XPG Gammix D30 32GB (8*4) 3200Mhz | Kingston A400 240GB M.2 SSD | WD Blue 1TB HDD | Inno3D GTX 1660 Super RGB | Antec VP550P Plus | CM TD500 Mesh Case Gaming Laptop specs: 8th Gen Intel® Core™ i7 (8750, 2.20Ghz) | 16GB RAM (8*2) Kingston DDR4 | NVIDIA® GeForce® GTX 1050TI 4GB | Seagate SSD 128GB | Firecuda SSHD 1TB | Razer Gear: Huntsman TE | Viper Ultimate w Charging Dock | Naga Pro | BlackWidow Elite keyboard | DeathAdder Elite | Electra V2 | Firefly hard mat | Nabu watch forged edition | Hammerhead USB C | Deathadder 2000 | Cynosa Pro | Nommo Speakers | Tartarus V2 | Kraken Tournament Edition | Thresher 7.1 PS4 | Hammerhead True Wireless |
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    • Radiskooo
    • Author
    • 3 replies
    • January 30, 2020
    Yes it is
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    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • February 20, 2020
    @Radiskooo You'll want to check if the drivers aren't showing any errors on the Device Manager. I would even recommend reinstalling the headset drivers entirely, then running Windows Updater to make sure you get Microsoft-signed drivers. If all else fails, don't hesitate to send me a PM.
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