Razer Electra V2 not recognized | Razer Insider
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Razer Electra V2 not recognized

  • 12 March 2020
  • 7 replies
  • 247 views
As title says, stopped working randomly and has not gotten recognized by my pc since then, tried cleaning the ports, tried 3 diffrent usb ports. Can't even install the new update because the headset won't get recognized.

Thanks in advance.
How does the headset appear on the Device Manager? Please put up a screenshot of that and send over the serial number of the device through PM. Let's go from there.
Here is the screenshot the headset is the unkown device.
WexWex1
Here is the screenshot the headset is the unknown device.


Thanks! We have to look into possible firmware solutions, so I'll need you to send over the serial number of your headset via PM. I'll take it from there.
Razer.Caziel
Thanks! We have to look into possible firmware solutions, so I'll need you to send over the serial number of your headset via PM. I'll take it from there.




Hi Razer.Caziel,



I got the same problem. I am looking for my serial number right now, can I send it to you as well?



Thanks
fastDeepSpringBud181
Hi Razer.Caziel,



I got the same problem. I am looking for my serial number right now, can I send it to you as well?



Thanks




Please do send it over through PM so I can help you out. By the way, how long have you had the headset, and when did this start happening?
I got the same problem, had to plug it out and in cus the sound stopped and today it wont work
techBabyBlueaero231
I got the same problem, had to plug it out and in cus the sound stopped and today it wont work


There isn't much that I can do since it is a detection issue. Send me the SN of your headset via PM so we can try to update the firmware.
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