Razer Electra V2 Stopped working. | Razer Insider
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My Razer electra v2 usb headset stopped working while I was using it.



If I reconnect it I saw that it is connected: unknown usb device.



I know searching there is a problem with certing models and I believe mine is one of them because it's giving me problem since i've bought it. Now I can't reconnect and upload the new firmware (can't click upload button if not recognized)



Case: NZXT S340 Razer Limited Edition

CPU: AMD Ryzen 5 1600

Ram: 16GB Corsair Vegenance 3000Mhz

Motherboard: Gigabyte GA B350 Gaming 3

VGA: Asus Strix RX480 8GB

Monitor: Asus VX279H

SSD: Samsung 850EVO 500GB

HDD: Toshiba 3TB

Mouse: Razer Abyssus V2

Mousepad: Razer Vespula

Keyboard: Microsoft Reclusa

Headphones: Razer Electra V2 7.1



I'm thankful for any try of help.
The headset's USB controller is highly likely defective. Please send the serial number of your headset to me so I can check the warranty status. I'd appreciate it if you can share a screenshot of how the headset appears on the Device Manager as well.



*Locking the thread to curb the conversation to PMs.
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