Razer Electra V2 USB

Its dead . My Razer Electra v2 is not working , first it started periodically going mute but a simple unplug would fix it . Then all of a sudden it stopped and re plugging it didnt seem to solve my problem . And next thing i know its not working in synapse . I can see it if i right click the synapse icon but cannot bass boost or anything its just kinda there ( it dose not give me the option to do so like the arrow is not there ) The electra v2 would no longer show up in the UI , and i could not play with the settings its there but its not / I have re-installed Synapse 20 times , ( clean wipe ) deleted all the files from synapse to no avail . The computer picks it up but does not play through the headset . The thing lights up and everything just not sound . I have not dropped the thing ever or damaged it anyway . (unless me unplugging it 4~ ish times counts) I bought it a month ago and the return policy was voided . So im stuck with a beautiful looking paper weight. I talked to razer support so many times and downloaded custom drivers they sent i even tried running it on synapse 3 . I think this is a software issue in the headset it self . SPECS > I5-8400 , Zotac1050ti , Z370 A PRO (msi) , 16GB DDR4 ., WINDOWS 10 , 700W psu .