Its dead .

My Razer Electra v2 is not working , first it started periodically going mute but a simple unplug would fix it .

Then all of a sudden it stopped and re plugging it didnt seem to solve my problem .

And next thing i know its not working in synapse .

I can see it if i right click the synapse icon but cannot bass boost or anything its just kinda there ( it dose not give me the option to do so like the arrow is not there )

The electra v2 would no longer show up in the UI , and i could not play with the settings its there but its not /

I have re-installed Synapse 20 times , ( clean wipe ) deleted all the files from synapse to no avail .

The computer picks it up but does not play through the headset .

The thing lights up and everything just not sound .

I have not dropped the thing ever or damaged it anyway .

(unless me unplugging it 4~ ish times counts)

I bought it a month ago and the return policy was voided .

So im stuck with a beautiful looking paper weight.

I talked to razer support so many times and downloaded custom drivers they sent i even tried running it on synapse 3 .

I think this is a software issue in the headset it self .

SPECS >

I5-8400 , Zotac1050ti , Z370 A PRO (msi) , 16GB DDR4 ., WINDOWS 10 , 700W psu .