Razer Enki

Hi aeroIcterinePEARL224,

I’m here to help. Please send me a PM with your Razer Enki serial number and help me answer a few questions for documentation purposes:

• What exactly happened?
• Was there any incident that occurred before the issue occurred?
• What activities were you doing before the issue occurred?
• Did someone use your gaming chair, whose height and weight are beyond the gaming chair’s capacity?

As part of the process, kindly send a video showing a clear vision of the issue for reporting purposes. Please upload it via YouTube, Dropbox, or Google Drive and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Then share the link with us. Please fill in the following so I can initiate a case on your behalf:

Full name:
Email:
Mobile/Phone Number:
Street Address:
City:
State:
Postal Code:
Country:

Product Name: 
Product Code/Number: 
Product serial number:

Place of Purchase: (seller's website or physical store address)
Date of purchase:
Proof of purchase:
Subscribed to Razer Care?: Yes/No

*Thread locked to curb conversation to PM.