Hi everyone,
I'm looking for some help with my Razer Freyja haptic cushion, which has suddenly stopped working.
Here's what happened:
The mat was working perfectly fine. About a month ago, I needed to pack it away, so I unplugged it from the wall and stored it safely in its original box.
Today, I unpacked it, plugged the AC power adapter back in, and now it seems to be dead.
These are the symptoms:
1. The power button on the mat itself does nothing. It won't turn on, and no LEDs light up.
2. The moment I plug the AC adapter into the mat, it briefly appears in Razer Synapse for about 2-3 seconds.
3. After those few seconds, it disappears from Synapse, which then shows it as "disconnected" or "offline."
I've already tried:
• Plugging the power adapter into a different wall socket.
• Making sure the power cable is seated firmly in the mat and in the power brick.
• Restarting my PC and replugging the HyperSpeed USB dongle (though this seems irrelevant if the mat itself won't power on).
It seems like it's getting a tiny bit of power (enough for Synapse to see it for a second), but it fails to boot up. It feels like a power supply issue.
Has anyone else experienced this? Is it possible for the power adapter to fail just from being unplugged and stored in a box for a month?
Any advice would be appreciated. Thanks!
