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The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 

Hi nicholaswqs,

 

I’m sorry to hear about your experience with your recent transaction. Can you PM me your case number so I can coordinate with the Razer Gold Team? Thank you!

Hi , Zionzedd , 

 

My Ticket ID : ********* . No Answers given still . Can you advise here ?  I believe i am not the only one facing this issue . Thank you

Hi , Zionzedd , 

 

My Ticket ID : ****** . No Answers given still . Can you advise here ?  I believe i am not the only one facing this issue . Thank you

Razer has a dedicated team handling all Razer Gold/Silver concerns. I already coordinated with the Razer Gold Team and escalated your concern for immediate assistance. Please hang in there, you will be contacted through email for an update. 

*Case number removed for security reasons. 
 

Hi @nicholaswqs,

 

I received your message and already raised your concern to the Razer Gold Team. You will receive an email for an update regarding your case. Thank you!

Can you help me I have the same problem I brought $35 worth of valorant points and its been hours now and still no code and the payment has definitely gone through. 

Can you help me I have the same problem I brought $35 worth of valorant points and its been hours now and still no code and the payment has definitely gone through. 

It’s best that you submit a support ticket here:https://gold.razer.com/ticket-inbox/submit so the Razer Gold Team can look into your concern. If you already have an existing case number, PM it to me so I can coordinate with the team for an update.

i’m facing the same problem, the payment is succesfull yet i did not receive any razer gold

I'm facing the same problem. the payment was successful but the transaction in razer is still pending. already waited for a day and still no replies on the support ticket I submitted.

here's my support ticket number: ********

@faibulous you can submit a support ticket here so the Razer Gold Team can look into your concern. 

 

@WhiteSmokeparkaero247 I already escalated your case to the relevant team’s attention and removed it from  your comment for security reasons. You will be updated through email regarding your case.

@Razer.Zionzedd i have the same issue, please help me. 

here’s my transanction number: 0129ODJCCEHWAF19DBD25

i also experienced the same issue. I have sent a ticket and it's been 5 days after the transaction but there has been no change.

my transanction number: 0129OBPOQNCK07813267C

The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 

Same Issue Is with Me But its Been More than 36 hours but still I haven't got my purchased I have Purchased $25 Global pin its still on pending My First experience is way too bad what's gonna Happen after it

 

Here is My Transaction number # 1229OEXPL87F55886D9F6

I purchased diamond but not received panding please help me Sir 

Tr id is 049360584331 money transiction complete but code not received panding please help me Sir 

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