Razer Gold Pin Paypal canceled and submitted ticket is gone | Razer Insider
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Question

Razer Gold Pin Paypal canceled and submitted ticket is gone

  • March 11, 2025
  • 1 reply
  • 57 views

Hello

First of all, I'm sorry if I've written something wrong, English isn't my native language. I tried to get gold pins with Paypal because of the Genshin event. Razer says pending  (since 5/6 Days) and when I go to the email and look at the payment status at Paypal, it says that it was canceled. Then I submit a ticket and the next day I check to see if I've received maybe a response and see that the ticket is gone and I still haven't received any help with my problem. Is that normal?

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1 Reply

Razer.Ten
  • Razer Support
  • March 11, 2025

Hello ​@Mayramon,

Please send me a PM with the email address that you provided when you submitted your ticket so I can check it in our system and see what I can do to help.

 

 

 *Thread locked to curb conversation to PM.