razer gold purchase,lost old mobile number, no backup code | Razer Insider
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razer gold purchase,lost old mobile number, no backup code

  • October 25, 2025
  • 1 reply
  • 18 views

can someone please help me i just recently tried to purchase Nintendo eshop code and tried to pay via razer gold but it just top up razer gold on my account then suddenly been blocked by a 2 step verification via old mobile phone number or backup codes and that i dont have anymore and lost access. I only have my email.

now i cant purchase anything from the razer gold that has been loaded in my account please help me.

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1 Reply

Razer.sushi.boi

Hello there, ​@FalseRebel!

 

I suggest submitting a ticket to our Razer Gold Team at https://gold.razer.com/ticket-inbox/submit since they are our dedicated team that can help you with your concern today. They will be very happy to assist you. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

 

*Thread locked to curb conversation to PM.