Hi everyone, I've been having a three-day-old problem where I try to purchase primogems from Genshin Impact, but I never receive the code from Razer during the Two-Factor Authentication. The only alternative solution to the text message are the emergency codes, but I don't have any left. I tried switching my SIM card to my other phone, but that also didn't work. I can't edit any emails or any security without my phone text message code.
Does anyone else have this problem? Razer let me reload Razer Gold without any two-factor authentication, so now I left my money in Razer Gold but can't spend it.
Thank you very much!
[Help me, I Can't Receive Code on Phone]
Page 1 / 1
Me too, I trying puchase Welkin Moon But I can't receive code on phone
Hi @Chadvid and Soldiersvh! Razer has a dedicated team handling all Razer Gold and Silver-related concerns. You can reach them through this link: https://gold.razer.com/ticket-inbox/submit. They will get back to you via email within 24-48 hours. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.