Razer Gold]支付宝充值100金币购买香港eShop预购序号，金币已扣但未收到PIN码，交易显示未完成 | Razer Insider
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Razer Gold]支付宝充值100金币购买香港eShop预购序号，金币已扣但未收到PIN码，交易显示未完成

  • March 14, 2026
  • 1 reply
  • 25 views
A

Hello Razer Support Team,
I encountered a transaction issue with Razer Gold and need your help.

- Resend the Nintendo eShop (Hong Kong) pre-order PIN code to my registered email.

- Or, refund the 100 Razer Gold coins to my account if the PIN cannot be issued.

Transaction IDs

- Razer Gold 交易ID：angle503347

- 支付宝订单号: [removed by moderator] [removed by moderator] 36

[removed by moderator] [removed by moderator] 26

Thank you for your assistance.

Best regards,

 

 

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • March 14, 2026

Hey angle503347,

For concerns regarding missing PIN codes and refund requests, this would need to be handled directly by our dedicated support team as they have the tools to look into transaction-related issues. I suggest submitting a Ticket or chatting with our customer service team via Live Chat by clicking the green chat button at the bottom right of the support page. When reaching out, make sure to include all relevant information such as your transaction IDs and proof of payment to help the team locate your order and process your request faster. You can PM me with your case ID number so I can help notify the team. Thanks!


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