Razer Hammerhead Pro HyperSpeed keeps disconnecting | Razer Insider
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Question

Razer Hammerhead Pro HyperSpeed keeps disconnecting

  • March 8, 2024
  • 1 reply
  • 64 views

dailyeggPaleBlue599

I get "bluetooth disconnected" or "bluetooth pairing" audio message when connected to my pc via usb dongle. I disabled touch controls in the app, to prevent accidental touches and that seemed to cause the problem to happen less, also I'll stay connected to my phone via bluetooth, I thought that solved the problem but it seems to be happening again...

 

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1 Reply

Razer.Aero
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  • Razer Support
  • March 8, 2024

Hello dailyeggPaleBlue599,

To isolate the issue, please try to update your Intel drivers by visiting the Intel® Driver & Support Assistant page if your laptop uses an Intel Wi-Fi module. Feel free to PM me with your device serial number if you need further assistance so I can check for other workarounds. All the best!

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