Hi there,

I’m sorry to hear about your Razer Hammerhead True Wireless right earbud not turning on. To isolate the issue, please ensure the earbuds are properly charged. You can also visit this link to troubleshoot the device. If the problem persist, please PM me the following information below, so I can initiate a ticket on your behalf:

Full name:
Email:
Mobile/Phone Number:
Razer Hammerhead True Wireless serial number:
Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:
Date of purchase: 
Place of purchase: 
Proof of purchase in a PDF file.