Yesterday I bought my new Razer Hammerhead TW X but after I charged them for about 2 hours, the earbuds still have no power. The logo doesnt light on. But the green light on the box is green
Question
Razer Hammerhead TW X no power
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- Razer Support
Hey there,
I understand that your Razer Hammerhead True Wireless X earbuds are not powering on even after charging for about 2 hours. Please try these troubleshooting steps on this link to help resolve the issue.
If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload the screenshot using the link below and then send me a private message with the link once it’s uploaded.
https://imgur.com/upload
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