Razer hammerhead wireless X not turning on (brand new) | Razer Insider
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Question

Razer hammerhead wireless X not turning on (brand new)

  • September 5, 2025
  • 1 reply
  • 44 views
Eltar_

I bought brand new razer hammerhead wireless x from empik, but they’re not turning on

I charged them using the razer cable and the box lights green but the buds inside are not turning on

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • September 5, 2025

Hi Eltar_,

I understand that your new Razer Hammerhead True Wireless X isn’t turning on. Please try to charge the device for at least 1 hour and observe if the issue is fixed. Follow the steps below:

  1. Place the earbuds in the charging case and close the lid. The charging case will charge the earbuds if it has any battery left.
  2.  With the earbuds inside and the lid closed, connect the charging case to a USB power source using the included USB-C charging cable to charge both devices at the same time.

If the problem persists, I suggest that you contact the reseller for a replacement. To set your expectations, the empik is not yet listed as a Razer authorized store. Make sure to purchase your Razer products from authorized Razer resellers to ensure your Razer device is genuine. Please be aware that products purchased from non-authorized dealers may be used, counterfeit, re-boxed, defective, or gray-market goods. Take care for now!


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