THEY HAVE AWEFULL BAD SUPPORT !PRODUCT QUALITY ARE BAD ! PRICE ARE HIGH!
I was fun of Razer products for a while and have 4k eur + razer products and late product i bought was a razer blade stealth 13 (2019 1.600 eur)
Already the quality for that price isn t good and the sounds it does ,.. anyway..
I lost my adapter and bought a new one on Rzr EU store (100 EUROS for ADAPTER!). I received it and in 30 days the contact cpper piece detached. It won charge again. I contacted support and they told me no problem we will dispatch the replacement asap no worries. No confirmation email received
Next time i contact razer they say no case created, nothing we know about. I created a case again and ... well
i attached the transcriptions of support and THIS IS CRAZY HOW YOU TREAT YOUR FUNS AND CUSTOMERS! WHAT A BIG SHMAE RAZER!
For all rest ,do not buy this brand ,it s nothing more but a "shinny" box with average quality , i am a dev and i defently can say it is so overrated and overpriced that please don t repeat my mistake!
If need any info do contact me by forum or email!
All best for you people!
V.
code:
Customer By (v) (25-Dec-2019 12:34 AM)
2019-12-25 00:01:17 v: Hello,
2019-12-25 00:01:31 M : Hi, Thank you for contacting Razer Technical Support.
2019-12-25 00:01:38 v : Good morning sir
2019-12-25 00:01:44 M : How are you today?
2019-12-25 00:01:54 v : Good thank you sir
2019-12-25 00:02:02 M : Kindly please verify if this information is correctxxx<a target="_blank" style="color:rgba( 126 , 94 , 91 , 0.9 );font-family:'blinkmacsystemfont' , '-apple-system' , 'helvetica neue' , 'roboto' , 'helvetica' , sans-serif;font-size:15px;white-space:pre-line" href="mailto:haydenrhall4@gmail.com">xxx@xxx.NET</a>33767851331
2019-12-25 00:02:12 v : yes :) exactly
2019-12-25 00:02:23 M: May I ask for your last name, please?
2019-12-25 00:03:47 v : i am sorry to bither you sir ,just to double check if my conversation razer specialist for my "bugy" 65w adapter is been "appointed" because i hadn t received an conformation email concirning my request ;so just double checking
2019-12-25 00:04:00 v : yes sure ,my last name is : xxx
2019-12-25 00:04:07 M : Thank you.
2019-12-25 00:04:14 v: *sorry to bother
2019-12-25 00:04:32 M : No problem.
2019-12-25 00:04:44 v: oh ! sorry your are a lady :)
2019-12-25 00:04:49 v : my apologies madam
2019-12-25 00:04:55 M: Is this in regard to your laptop charger?
2019-12-25 00:05:00 v : yes yes
2019-12-25 00:05:06 M : No problem, It's fine :)
2019-12-25 00:05:09 M : Just to let you know I am from Peripherals Support, I need to transfer you to our System Team.
2019-12-25 00:05:40 v : no need mary ,just checking if the case exists and it is treated thats all
2019-12-25 00:06:18 J : Hi, xxx. This is Jayson from EU/UK Systems Team. How's the Christmas going on?
2019-12-25 00:06:51 v : thx :)) going well ! hope yours to Jayson. I am sorry to bother ..
2019-12-25 00:07:02 v : ,just to double check if my conversation razer specialist for my "bugy" 65w adapter is been "appointed" because i hadn t received an conformation email concirning my request ;so just double checking
2019-12-25 00:07:43 J : Awesome! No worries mate. I'm glad to help you out today. Let me see what I can do here for you.
2019-12-25 00:07:52 v: thx a lot!
2019-12-25 00:08:08 J: I am really sorry to hear that you are having issues with the charger on this Blade laptop. Rest assured, we'll do our very best to find a quick resolution on this one.
2019-12-25 00:08:33 v: it happens :) np Jayson,i m a fun of Razer products
2019-12-25 00:08:47 J: Before we proceed any further, kindly verify this information below.
2019-12-25 00:08:58 v: exactly
2019-12-25 00:09:04 v: all correct
2019-12-25 00:09:31 J: Appreciate that, V!
2019-12-25 00:09:47 J : I assume this is not your first time contacting RAZER support regarding this concern, yes?
2019-12-25 00:11:23 v : i did ,yesterday and before that i wrote an email to Razer EU and didn t get a reply ,your colleague told me that in Cristhmas time it slows down the support. Yesterday i talked to Keith i do believe and i sended him all info that was requested
2019-12-25 00:12:35 v : And since that i didn t received an email confirmation for my case?
2019-12-25 00:12:51 J: Let me check that for you mate.
2019-12-25 00:12:55 v: thx
2019-12-25 00:13:05 J : I assume he endorsed to the case to us since he was from US/NA team.
2019-12-25 00:13:17 J : the case*
2019-12-25 00:13:34 v: oh,i think so
2019-12-25 00:13:39 v : maybe
2019-12-25 00:14:02 v: but i gave him my EU adress actually
2019-12-25 00:14:43 J: Understood. I'm trying to find that information so that I can process the replacement directly for you today.
2019-12-25 00:14:52 v: greatù
2019-12-25 00:14:55 J: Did he provide you a case number?
2019-12-25 00:14:59 v: nope
2019-12-25 00:15:18 J: Sorry about that.
2019-12-25 00:15:21 J: How about this.
2019-12-25 00:15:30 J: Let's make it easier instead of find those information.
2019-12-25 00:15:53 J: Kindly fill out this information below and I'll process it for you today.
Full Name:
Contact #:
Email Address:
Street Address:
City:
State/Province:
Postal Code:
Country:
Unit Details
Serial #:
Product #:
Charger Details
Serial #:
Product :
Date of Purchase:
Place of Purchase:
Proof of Purchase: (Order # or PDF Copy of Receipt/Invoice)
2019-12-25 00:17:09 v : well Jayson i will do that again but it s dissapointing bcs if i didn t contacted you again this morning..
2019-12-25 00:17:19 v : i did yesterday the same
2019-12-25 00:17:29 v : and another time i did by email..
2019-12-25 00:18:53 J : I'm really sorry to hear about that, xxx. I can't seem to find that information in your current account.
2019-12-25 00:19:13 J: But no worries. If you can give me this information again, I'll process the replacement for your charger right away.
2019-12-25 00:19:20 v : :((
2019-12-25 00:19:37 J: Wait, hang on.
2019-12-25 00:19:42 v: the guy name is Keith
2019-12-25 00:19:52 J: Just give me this address to verify.
2019-12-25 00:19:53 J: Street Address:
City:
State/Province:
Postal Code:
Country:
2019-12-25 00:20:07 v : i even did a photo of the plug of adapter
2019-12-25 00:21:02 J : Once again, I apologize but it seem that I am unable to find that information on this case.
2019-12-25 00:21:32 J : But the unit is already registered in your account and case. All I need is the address where to ship the replacement charger.
2019-12-25 00:22:28 v : Street adress: xx
Postal Code: xx
Country: FRANCE
2019-12-25 00:23:13 v : you do have my adapter model and laptop model so you won t send me a "faulty" one again OR a "malfunctioning" N
2019-12-25 00:23:28 J: Thank you so much mate.
2019-12-25 00:23:42 J: Yes, I was able to find the information regarding your unit and charger.
2019-12-25 00:23:47 v: It s 65W adapter for Razer Blade 13" 2019
2019-12-25 00:24:06 J: Awesome!
2019-12-25 00:24:16 J: I'll process it today, xxx.
2019-12-25 00:25:01 xxx : pls test the adapter before sending ,most importantly the "contact scales" inside the plug itself (they are not attached coorectly)
2019-12-25 00:25:08 Jayson : You should receive the label for you to ship the faulty adapter to our service centre. Once received, we'll send the replacement and brand new one right away.
2019-12-25 00:25:10 xxx : pls give me the case number
2019-12-25 00:25:33 Jayson : Yes, we will surely do, xxx.
2019-12-25 00:25:44 Jayson : For future reference, your case number is 191225-000002.
2019-12-25 00:25:46 xxx : it is xxx , i did a mistake
2019-12-25 00:26:16 Jayson : Correct me if I'm wrong. Your full name is xxx xxx?
2019-12-25 00:26:54 xxx : Jayson is your first name right ? :))) lol
2019-12-25 00:27:31 J : Yes, exactly. That's my original name actually. Not just an expert name or something :D
2019-12-25 00:27:32 v : if it is ,well my first name is xxx :)
2019-12-25 00:27:52 J : So it should be xxx xxx?
2019-12-25 00:28:08 v : nvrmnd
2019-12-25 00:28:15 v : well so about the adapter
2019-12-25 00:28:31 v : you say it will be dispatched today right ?
2019-12-25 00:28:39 v : is there a tracking number ?
2019-12-25 00:29:06 J : Yes, that is correct. I'll generate and send the label right away in your e-mail for you to ship the faulty power adapter today.
2019-12-25 00:29:11 v : seems like i must control everything bcs it go wrong like with Keith
2019-12-25 00:29:21 v : thx a lot
2019-12-25 00:29:33 v : i do appreciate
2019-12-25 00:29:39 J : I believe he's one of the NA/US Systems Team which means, we have different processes.
2019-12-25 00:29:50 v : for me ,no difference
2019-12-25 00:29:50 J : But no worries, I'll handle this case for you.
2019-12-25 00:30:03 v : +i told him my adress
2019-12-25 00:30:07 v : in eu
2019-12-25 00:30:10 v : nvrmnd
2019-12-25 00:30:37 J : Let's forget about it then XD
2019-12-25 00:30:39 J : You got my back now.
2019-12-25 00:30:45 J : Anything else for today mate?
2019-12-25 00:30:55 v : i still didn t get the email
2019-12-25 00:31:31 J : I need to generate it first from our system after this chat session. You should receive it maybe after 20 - 30 minutes.
2019-12-25 00:31:41 v : ok ok
2019-12-25 00:31:41 J : I'll promise. You will receive it today.
2019-12-25 00:31:42 v : thx
2019-12-25 00:31:50 v : well it s all then ,thx again
2019-12-25 00:32:12 J : Once again. Please confirm before I let you go.First name: xxxLast name: xxx
2019-12-25 00:32:29 v : yes correct
2019-12-25 00:32:42 J : Awesome! I guess we're all set now.
2019-12-25 00:33:00 J : Should you need further assistance, please do not hesitate to contact us back.
2019-12-25 00:33:11 v : i will
2019-12-25 00:33:27 J : Alright then. It has been a pleasure helping you out today mate. This has been Jayson.
2019-12-25 00:33:32 J : By the way, you might receive a survey about how well I did with my support in this chat session. You can rate me from 1-10 with 10 being the highest. It’s a quick one and it would mean a lot if we could get your feedback.
2019-12-25 00:34:51 J: Hope you have a wonderful Christmas, and a happy new year! See you around, buddy :)
2019-12-25 00:35:11 v : i am sorry you gave me FedEx ,but in France no FedEx :(
2019-12-25 00:35:51 J:i m sorry this is all i can do. Contact FedEx
2019-12-25 00:36:11 v : FedEx not responding :((
2019-12-25 00:36:51 J: you can always purchase another adapter in our store.
2019-12-25 00:37:11 v : i am sorry but this is completely crazy ,first ithe pricees are so crazy for the products ,and you except something to work more then 30 days fir that price. It doesn t you contact 3d time support and as a solution you have to buy another (sorry to say but also probably bad quality adapter) that can again after 30 days break and i must again buy another one ?
I am sorry but this is very crazy!!!
1:07:31 AM Av] great hello again ,just received your emails
01:07:48 AM Av] seems like there s a mistake
01:07:48 AM Aj]
Before we proceed any further, kindly verify this information below.
Name: xxx
Email: xxx
01:07:56 AM Av] yes it is correct
01:08:14 AM Aj]
I apologize, you may disregard the first e-mail.
01:08:19 AM Av] so what going on ? :(
01:08:28 AM Aj]
Did you receive the second e-mail?
01:08:41 AM Av] For your convenience, a prepaid shipping label is attached for you to send the product with all of the original accessories included on the box back to us. Please make sure that the label is placed clearly on the box so that all necessary postal officials may see it. In addition to the shipping label, please also write clearly the below address on the box:
01:08:50 AM Av] i will ship no problem sitr
01:08:54 AM Av] *sir
01:09:17 AM Av] but common i am not waiting 2 weeks to send and then receive
01:09:29 AM Aj]
I completely understand your side and point, Vladimir.
01:09:55 AM Av] i really don t understand why so complicated
01:10:00 AM Aj]
However, I am just following the standard process. Normally, the service centre needs to receive the faulty adapter first before they send the replacement one.
01:10:00 AM Av] i m sorry
01:10:23 AM Av] yes ,but why not do like in Amazon ? to meet the client ?
01:10:32 AM Av] i do like to speak with a manager pls
01:10:50 AM Aj]
we currently do not have manager at this point.
01:11:28 AM Avoronitski] really ?
01:11:33 AM Avoronitski] who can i talk then ?
01:11:50 AM AJayson]
Unfortunately, there is no available manager at this time.
01:12:10 AM AJayson]
Possibly tomorrow.