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Razer Huntsman Elite local profiles not saving to keyboard
- August 6, 2018
- 72 replies
- 2146 views
A
- Anonymous
As the title suggest, I'm having issues with saving profiles to the on-board memory. I'm using synapse 3 and dragging the profile to the memory card icon and making sure it is syncing. But once I change the profile using the FN + Menu key it just reverts back to default settings.
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72 Replies
- 9 replies
- December 26, 2018
should have bought Corsair instead
1 person likes this
- 9 replies
- December 26, 2018
Razer team please review this feature. It is very important for us! Please allow the use of the onboard color profile even without the Synapse 3.0
- Hybrid On-Board Memory and Cloud Storage – up to 5 profiles
- 1 reply
- December 29, 2018
I got a huntsman yesterday and am very disappointed that the packaging basically promoted a load of lies and that there's literally no way I can just make the thing white when I'm programming on a mac.
I feel utterly ripped off and almost feel like going around Razer and their poor support and contacting the relevant trading standards authority for false advertising.
I am literally so angry that if they gave me the API for it, i'd write a mac version for them, or at least something that can control the colour, because I get the feeling we've all been robbed and that's the end of it.
Shan't be buying another Razer product, which is a shame because I fancied a laptop next year.
1 person likes this
- 2 replies
- December 30, 2018
Just bought this keyboard today and having same problem. Updated firmware and using Synapse3
Dragged profile to all the onboard slots and doesn’t save the lighting nor key mapping. I remapped the default Mute button to Open Calculator and this doesn’t map when i chose the onboard profile.
Very disappointed but I have 15 days to decide whether to keep it.
1 person likes this
- 3 replies
- January 4, 2019
Literally the same exact expectations, problem, and disappointment. Really need to keep this going. I can't believe you can't save the lighting to the local on board memory, which is really the first thing you'd expect you'd be able to do. :mad_:
1 person likes this
- 2 replies
- January 4, 2019
I returned my keyboard. The place where I bought from has 15 days satisfaction guarantee and I was not satisfied
1 person likes this
- 7 replies
- January 5, 2019
Same issue with my new BlackWidow Elite. I am programming keyboard with Synapse 3.3.1216.12212.
I have a workaround of programming with a VMware VM (Win 7). After setting lighting if I disconnect keyboard from VM (BEFORE quitting Synapse), the lighting stays. That is until real machine goes to sleep or I disconnect the keyboard from the real machine. So this is a temporary work around and is not a solution.
Will there be a fix so that lighting settings are saved to keyboard onboard memory?
1 person likes this
- 3 replies
- January 6, 2019
I have this same issue. I am returning 2 keyboards today (purchased 3 days ago), before I lose my money. I will stay with the deathstalker chroma, until I decide which other company to go with (with a keyboard, mouse, and mousepad that WILL save their lighting).
For now, I am using an older Razer keyboard, Firefly, and Lancehead, all of which are supported in Synapse 2, so I can at least not have to see Spectrum Cycle, when the Windows Lock screen kicks in.
1 person likes this
- 7 replies
- January 9, 2019
Has anyone heard from Razer about this keyboard onboard profile issue? Anyone contact support directly? Does not seem like they hanging around here.
I am keeping my Black Widow, but am holding off on supplying the rest of office until I can get this light thing under control. The default color scheme is ok, but we like it steady.
1 person likes this
- 1 reply
- January 11, 2019
my blackwidow elite just wont sync up or anything with synapse 3. I plug it in and it turns on, but the num-lock, and the caps-lock lights wont turn on or off when synapse 3 installs. The lightning effects also don't sync over to the keyboard. any advice or is this just synapse 3 right now? Keyboard can still be used and typed on but I want to use the effects.
1 person likes this
- 2 replies
- January 11, 2019
I've had the Blackwidow Elite for a month or so, and everything is great except one glaring fault and that is the rainbow show every time I wake my computer from sleep or turn my computer on. Come on Razer, for people like me, and as mentioned by others on this same thread, it's outright embarrassing to have this keyboard in a professional environment. Please fix this issue!!, then I could maybe recommend your products again, but until then I'm telling others to look at alternative manufactures for a great "professional" mechanical keyboard.
1 person likes this
- 3 replies
- January 11, 2019
I have started replacing the Razer gear with ROG gear, which syncs with my motherboard. I will let you all know my findings.
1 person likes this
- 7 replies
- January 13, 2019
Ran into the same issue, but liked the keyboard as such and want to keep it, so I did some research whether there might be any hope. It seems some guys are working on a Linux driver for some time now. (open razer) and the discussions over there are very eye opening as to what's going on here.
It seems Razer dumbed down the keyboard controller compared to older keyboards. The guys at open razer call it "software based lighting". The keyboard can do exactly one lighting on its own - the dreaded chroma cycle. This animation is active unless the keyboard is being driven by Synapse.
When driven by Synapse, the keyboard essentially acts like a dumb screen. It just displays a picture (imagine each key being a pixel) which is sent to it by the PC. Synapse calculates the animation on your PC and updates the keyboard at a high enough frame rate.
Lighting not working without Synapse was not an accident or oversight. Someone wanted it to be like this - probably to save development effort / cost. (The dumb picture mode was needed anyway for more advanced lighting setups, so why not use it for everything?)
Its ironic though that this cost saving measure hits the people who spent $200 to buy a flagship keyboard. :)
And yes, I agree the claims they make about the profiles being stored on the keyboard are very misleading.
The profiles might even be technically stored on the keyboard. But the dumbed down keyboard does not have the means to do anything with them. They could only be downloaded and used by Synapse running on another computer.
Of course all of this is just my opinion and not a fact. :)
- 7 replies
- January 13, 2019
gdpr.yeahAnd it seems my opinion might have been wrong. I downloaded some code from one of the open razer guys and hacked away to see if anything could be done (at least static color should work even with a dumb keyboard, right?) and I got lucky and managed to not only get static display to work, but was also able to trigger breathing mode without Synapse. This was a surprise and does not match with what I read before. But before I jump to any more conclusions I will do some more research as the matter seems to be more complicated than originally expected.
Of course all of this is just my opinion and not a fact. :)
- Staff
- 185 replies
- January 14, 2019
gdpr.yeahThat someone would be me. This was a conscious decision after months of deliberation and debate for several reasons : 1. Older devices would never get updates for lighting effects. For example; BW Chroma (first gen) never got Starlight and Fire effects in Synapse 2 because the firmware didn't support it. Only when Synapse 3 was released, we could bring those effects to older devices. We want to keep bringing new Chroma features to our devices for a longer time, which is feasible when using software-driven effects. For reference, all future lighting effects and other lighting related features, will automatically be available on all Synapse 3 devices. 2. On-board micro-controllers don't have the RAM/storage to run complex effects (on multi-layered effects) well. We didn't want to do half-and-half of effects that could be stored on device or that could be run on Synapse. Plus there's only so many effects that can be stored on the limited amount of memory available on-board. We decided to use that memory for implementing a macro engine, which allows you to execute macros (including even mouse movements) without Synapse. 3. If we want to add or update any lighting effects, we'd have update the firmware for ALL the Chroma devices. This in-turn would require us to test different permutations and combinations of firmware and software versions, which isn't practical. 4. Synapse 3 has Chroma on the forefront with location-aware effects. Those aren't possible using just firmware as it is.
Lighting not working without Synapse was not an accident or oversight. Someone wanted it to be like this
I'm not affiliated to the support team, please use the Support forum (click) for support related queries.
- 5 replies
- January 14, 2019
RazerThe_FiendAnd that is great approach. BUT, I think that would be OK to put some other lightning effects on baord, just simple one, so we can switch that default wave. Like reactive (pick background color, front color, and speed), ripple effect, and so on. And if user want to put software in front of it - no problem. Take for example CoolerMaster MK750: it has on board complex lighning effect AND software to make them. You can use software or not for controlling effect - best solution. So, PLEASE in name of all Razer users: make possible to store lighning effects (made in Chroma studio) on board so we can close Synapse and save couple of CPU/memory usage. Thanks :)
That someone would be me. This was a conscious decision after months of deliberation and debate for several reasons : 1. Older devices would never get updates for lighting effects. For example; BW Chroma (first gen) never got Starlight and Fire effects in Synapse 2 because the firmware didn't support it. Only when Synapse 3 was released, we could bring those effects to older devices. We want to keep bringing new Chroma features to our devices for a longer time, which is feasible when using software-driven effects. For reference, all future lighting effects and other lighting related features, will automatically be available on all Synapse 3 devices. 2. On-board micro-controllers don't have the RAM/storage to run complex effects (on multi-layered effects) well. We didn't want to do half-and-half of effects that could be stored on device or that could be run on Synapse. Plus there's only so many effects that can be stored on the limited amount of memory available on-board. We decided to use that memory for implementing a macro engine, which allows you to execute macros (including even mouse movements) without Synapse. 3. If we want to add or update any lighting effects, we'd have update the firmware for ALL the Chroma devices. This in-turn would require us to test different permutations and combinations of firmware and software versions, which isn't practical. 4. Synapse 3 has Chroma on the forefront with location-aware effects. Those aren't possible using just firmware as it is.
- 7 replies
- January 14, 2019
RazerThe_FiendThanks for not beating around the bush. I played around with the keyboard some more using alternate ways of driving it (no Synapse) and found out that the hardware still supports a lot of lighting effects. What is even more interesting: I had activated static color (this is what I want to use) and the keyboard seems to persist this setting. It keeps it across boot cycles. I could even unplug the keyboard and when plugged in it would go back to the static color I had set. The setting only gets lost once I start Synapse and upon closing it the keyboard gets reset to chroma cycle. This made me wondering: Wouldn't it be possible to have at least a very limited way to configure a fallback lighting in Synapse for when Synapse is not running? It seems the hardware is already fully capable of doing this. I'm thinking about people who use these keyboards outside gaming as well or in the workplace. Essentially there would only need to be two options in the software: chroma cycle or static color (with color selection obviously). Nonetheless, I'm outa here. I just wanted some nice static color and have figured out I can get that by simply deinstalling Synapse and hacking the keyboard to a color of my liking once and be done with it. And I am not happy with the level of work required to achieve such a modest goal.
That someone would be me.
- 7 replies
- January 14, 2019
yriloThe effects are already on the board. What I have seen with my own eyes are wave, chroma cycle, static, starlight, breathing and reactive. Not sure how many more there are. Its just about adding some way to configure this default/offline mode or whatever you want to call it in Synapse.
And that is great approach. BUT, I think that would be OK to put some other lightning effects on baord, just simple one, so we can switch that default wave. Like reactive (pick background color, front color, and speed), ripple effect, and so on.
1 person likes this
- 7 replies
- January 14, 2019
Typing on this keyboard is so much fun... I just want to keep writing. :) Despite all the hassle, hats off for the great hardware you guys make.
- 5 replies
- January 14, 2019
gdpr.yeahPlease can you share solution you found? I think everyone here will be thankful :D
The effects are already on the board. What I have seen with my own eyes are wave, chroma cycle, static, starlight, breathing and reactive. Not sure how many more there are. Its just about adding some way to configure this default/offline mode or whatever you want to call it in Synapse.
- 2 replies
- January 15, 2019
RazerThe_FiendSo you're saying there's adequate on-board resources for just a static lighting, if even for a single color. That would be much preferred over the rainbow show. I'm certain a lot of people including myself would be more then happy with that option, and once the keyboard connects to Synapse it can switch to a more complex lighting effect. Even gdpr.yeah has apparently found a way set a static color that stays until Synapse is launched changes it back. That in it's self says that Synapse already has the ability to write a default effect, why not give us the ability to choose what that effect is.
That someone would be me. This was a conscious decision after months of deliberation and debate for several reasons : 1. Older devices would never get updates for lighting effects. For example; BW Chroma (first gen) never got Starlight and Fire effects in Synapse 2 because the firmware didn't support it. Only when Synapse 3 was released, we could bring those effects to older devices. We want to keep bringing new Chroma features to our devices for a longer time, which is feasible when using software-driven effects. For reference, all future lighting effects and other lighting related features, will automatically be available on all Synapse 3 devices. 2. On-board micro-controllers don't have the RAM/storage to run complex effects (on multi-layered effects) well. We didn't want to do half-and-half of effects that could be stored on device or that could be run on Synapse. Plus there's only so many effects that can be stored on the limited amount of memory available on-board. We decided to use that memory for implementing a macro engine, which allows you to execute macros (including even mouse movements) without Synapse. 3. If we want to add or update any lighting effects, we'd have update the firmware for ALL the Chroma devices. This in-turn would require us to test different permutations and combinations of firmware and software versions, which isn't practical. 4. Synapse 3 has Chroma on the forefront with location-aware effects. Those aren't possible using just firmware as it is.
1 person likes this
- Staff
- 185 replies
- January 15, 2019
gdpr.yeahThat would be the case of older gen products designed for Synapse 2, because Synapse 2 effects were a mix of firmware and software implementation. We moved away from that for the reasons stated above. For products exclusively on Synapse 3, the only effect on-board is Spectrum Cycling... we use the saved resources (we actually added a bit more) to implement a macro execution engine on hardware, and dedicated storage space for keymaps and macros (look for "hybrid storage" on the feature list).
The effects are already on the board. What I have seen with my own eyes are wave, chroma cycle, static, starlight, breathing and reactive. Not sure how many more there are.
I'm not affiliated to the support team, please use the Support forum (click) for support related queries.
- 5 replies
- January 15, 2019
RazerThe_FiendSo, at the end, it doesn't metter what ALL users want but what you (company) want. Is that keyboard made for company or for users? I am confused now. Hybrid approach is much better than this new one, and all users think the same. If I can't store on-board lighning effect after paying 150+ EUR for keyboard, I have to switch to other company. Very disappointment.
That would be the case of older gen products designed for Synapse 2, because Synapse 2 effects were a mix of firmware and software implementation. We moved away from that for the reasons stated above. For products exclusively on Synapse 3, the only effect on-board is Spectrum Cycling... we use the saved resources (we actually added a bit more) to implement a macro execution engine on hardware, and dedicated storage space for keymaps and macros (look for "hybrid storage" on the feature list).
- Staff
- 185 replies
- January 15, 2019
yriloThat's a false claim/assumption to begin with... Given a choice between feature updates (such as position based chroma studio, plus other stuff in the pipeline that I can't yet talk about) for a much longer duration (BW Chroma will get updates and new lighting effects well into the 5th year of its release) vs ability to use keyboard without Synapse, an overwhelming majority would choose the first option. The vast majority of our users are just fine using Synapse. For the ones who might want to use their device away from their primary PCs, we built an on-board macro engine, to improve actual functionality (over lighting, which is mostly for aesthetics). If it didn't have a net-positive impact on users, there would be no reason for us to make the change anyways. YOU might prefer the hybrid approach, which is absolutely fair enough, but we didn't have any way of addressing customer complaints we used to get in Synapse 2 days, and it's frankly illogical to handicap the lighting feature-set based on what the hardware's internal processing power. At the end of the day, we're not just a peripheral manufacturer. The software suite is very much an integral part of the product offering and all our products are designed with that fact in mind.
So, at the end, it doesn't metter what ALL users want but what you (company) want. Is that keyboard made for company or for users? I am confused now. Hybrid approach is much better than this new one, and all users think the same. If I can't store on-board lighning effect after paying 150+ EUR for keyboard, I have to switch to other company. Very disappointment.
I'm not affiliated to the support team, please use the Support forum (click) for support related queries.
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