Razer Huntsman elite volume wheel and button not working after recent update | Razer Insider
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Razer Huntsman elite volume wheel and button not working after recent update

  • 4 April 2020
  • 0 replies
  • 65 views

I've been enjoying my Razer Huntsman Elite for a few months now. Noticed there was an update to Razer Synapse yesterday so happily did so. Tried to change volume in a video call or mute and the keys did nothing.



I've done some troubleshooting today and noticed a few things, if I:



  • reassign the mute button and volume scroll wheel to another function, the buttons work.

  • reassign the volume up/down/mute functions to other keys, the volume/mute changes.

  • reassign the mute button to "Mute All" as opposed to "Mute Volume", the button works.

  • close all Razer software (Synapse 3.0, Cortex) the button/scroll functionality returns to normal.



Resetting the keyboard to factory defaults has no effect. I have not modified the key mapping or anything else at all for this to have caused a problem which makes me think it was the update. Everything I have is on the default profile apart from the Chroma Studio profile. I'm on Synapse 3.5.331.31916. Not sure how I determine the firmware version of the keyboard.

Any ideas/help?