Razer Huntsman Mercury – No key input after firmware reset | Razer Insider
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Razer Huntsman Mercury – No key input after firmware reset

  • February 8, 2026
  • 1 reply
  • 13 views
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Hello,

I’m experiencing an issue with my Razer Huntsman Mercury, purchased in January 2023.

After performing a firmware reset (ESC + Caps Lock + Space), the keyboard is still detected normally by Windows and Razer Synapse, RGB lighting works, and the device appears as a standard HID Keyboard. However, no key input is registered at all.

I’ve tested the keyboard on multiple PCs, tried power drain, driver resets, and the official firmware updater (which reports the device is already on the latest firmware). The issue persists.

From my understanding, this appears to be a known firmware-related issue affecting some Huntsman Mercury units, where the device gets stuck after a reset.

Unfortunately, I no longer have the purchase receipt available. I would really appreciate any assistance, guidance, or escalation that could help resolve this issue, as the keyboard is relatively new and has been well cared for.

Thank you in advance.

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@DarkGamerGR56 

 

I understand that you're having a key input issues with your Razer Huntsman . Please try these troubleshooting steps on this link to help resolve the issue.
 

If the issue persists after performing the troubleshooting steps, please send me a private message together with your device's serial number so I can its details here in our system and assist you further. Also, could you please let me know where did you purchase your device?

 

Also, I noticed that you've posted about the same issue in a different thread. Just a friendly reminder to try and keep the same issue to one thread to prevent any confusion and speed up the resolution process. Thanks for understanding!
 

 

*Thread locked to curb conversation to PM.

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