when i opened razer synapse it proceeded to disconnect and reconnect repeatedly when closing synapse the keyboard has become unresponsive with the rgb on
i have tried performing a hard reset the keyboard then does waves of rainbow rgb still unresponsive and occasionally disconnects i have tried ports in the front and back of pc directly and different usb c wires nothing changes
Hey there,
I understand that you're having a connection issues with your Razer Huntsman V3 Pro Mini. Please try the troubleshooting steps below to help resolve the issue:
Get the latest Windows update.
Update the firmware of your keyboard if it is on the list.
Check if a software is causing the issue by closing all Razer apps and other keyboard configuration software.
If closing Razer Synapse fixed the issue, reinstall your keyboard drivers, and perform a clean reinstall of Razer Synapse.
Check if the issue persists with a different PC.
If the issue persists after performing the troubleshooting steps, please send me a private message along with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!
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