My one-year-old white Razer Huntsman V3 Pro TKL keyboard appears to be stuck in what I suspect is a demo mode. This issue appears after starting PC post a power outage, and also occurs when starting my computer from a complete shutdown. I have tested this on two separate desktop PCs with the same result.
Immediately out of the box, the keyboard is recognized by Razer Synapse 4/3. I can change the lighting effects, switch profiles, and the volume scroll wheel functions perfectly. However, none of the keys register any input.
I have already attempted the following troubleshooting steps to no avail:
* Connecting to Multiple PCs: The issue persists across two different computers.
* Software Reset: I have tried resetting the keyboard through both Synapse 4 and by installing and using Synapse 3.
* Firmware Update: The keyboard is already on the latest firmware version (v1.04.00_r1), so an update was not possible.
* Demo Mode Exit Combination: I have tried the standard method of holding down "Esc" + "Caps Lock" + "Space bar" while plugging in the keyboard, but this does NOT always resolve the problem. Sometime I need to wait for a while before I can get it to work.
I am at a loss for what to do next and would greatly appreciate any suggestions that could help me fix this without having to go through the RMA process in India