Razer HyperFlux V2 Help Needed | Razer Insider
Skip to main content
Question

Razer HyperFlux V2 Help Needed

  • September 7, 2026
  • 2 replies
  • 68 views

My HyperFlux v2 connects to my Naga v3 Pro but it does not charge it and the LED battery indicator light at the top of the mouse pad does not turn on. The HyperFlux v2 puck is installed on the mouse

Current Hyperflux v2 Firmware is 1.0.16.0, i cant update the firmware, there is no Naga v3 pro to select when trying to do so, only the Naga v2 and 3 other mouses are selectable if the firmware is the issue. 

Current Naga v3 Pro Firmware is 1.1.0.0

I just got the mouse and the mouse mat a week ago.

any help is greatly appreciated! Thanks 

 

2 Replies

Razer.Zionzedd

Hi omfgdan,

 

Thanks for sharing your experience. Your Razer HyperFlux v2 may not natively list the Naga V3 Pro in older standalone updaters because of a version mismatch or pairing desync between Razer Synapse and your hardware. To provide a detailed, phased approach, PM me your Razer HyperFlux v2 and Naga V3 Pro’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

 

 

*Thread locked to PM.

  • Warpatate
  • Insider Mini
  • September 17, 2026

Hi,

I have exactly the same problem and installation , Naga v3 pro and Hyperflux v2 received this week 😢

Is the mouse mat really compatible with the mouse on the charge ?

v2 puck seems to not have enough contacts to charge with the mouse...

 

Do you have a solution ?

CookiesAccessibility statement