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Question

Razer ID error

  • September 24, 2025
  • 1 reply
  • 24 views
GUDYASHA

Hello! I can't log in to the "7.1 Surround Sound" app because I can't log in to my Razer ID profile. I've already reset my password, and I've done all sorts of things. He enters the site and writes in the application "error, the password was not entered correctly." Help

    1 Reply

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    • 2ID_Tanker
    • Insider Mini
    • May 4, 2026

    I have this same issue.  The surround sound app only accepts email address but will not accept the creds that I use for the Razor site. Even when I request to change my password it says it will send a link if your email address is on file, which it is but the email never arrives.  I can’t create a new login because my email address is already in the system so it won’t allow it.  This all worked perfectly on my laptop when I set it up but I get this issue on my PC.  I can’t reach anyone at Razor to help me.

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